Portal@TWC

Important: Using Office 365 you can reset a forgotten school password from any device with an internet connection, without seeing a teacher or the ICT Department. For this to work, Office 365 requires a recovery method to be setup first, which is used for verification. 

This article will show you how to do both; firstly setup a recovery method, and then reset your password once you have done so.

If you do not know your password and have not set-up a recovery email address please ask your teacher or IT to reset your password.

SETTING UP A RECOVERY METHOD

Staff and Students are provided with 3 different recovery methods:

1. Personal Email Address
2. Mobile Phone Number
3. Security Questions (Min. 4)

Steps to setup: 

1. Follow this link (or select the Forgot my password button) and sign-in with your TWC Office 365 details.

2. You will see a window asking you to re-enter your password. Proceed to then enter a recovery method of your choice.

3. Select, enter, confirm, and verify your details on Office 365.

*Post-note: If you have any issues with the steps in setting this up, please see or contact the TWC ICT Department.*

RESETTING YOUR PASSWORD

If the time comes when you need to reset your password, this can be done by following these steps. 

1. Attempt to login until you reach this page.

2. Select the Forgot my password link.

3. Complete the security check (to prove you aren't a bot).

4. Select, complete and verify your recovery method or security questions.

*Post-note: If you have any issues with the steps in setting this up, please see or contact the TWC ICT Department.*

For more information about Office 365, see our other articles on the TWC Portal Page:

• Office 365